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How to Check Your Zendesk Data Volume

Check ticket, file, user, custom-object, and external-content storage from Zendesk's dashboard.

Verified against official documentationLast checked October 16, 2026
This is a read-only preliminary check.

Do not export, upload, or send business records. Write down only the approximate storage figures you see.

What this platform may hold

Know what you are measuring.

  • Tickets and comments
  • Attachments and files
  • Users and organizations
  • Custom objects and knowledge content
Permissions required

Zendesk administrator

An administrator with Account usage access can view storage. Ticket-export permission is not required.

Start in the source system

Go to zendesk.com/login and sign in.

Use the authorized role listed above, then keep this Steady Data guide open beside the portal and follow the visual steps below.

Open Zendesk Opens the source system in a new tab. Never share your password with Steady Data.
Official vendor instructions

Want the vendor's full documentation? Open any source below without losing this guide.

Each link opens in a new tab.
Check your data volume

Follow these steps.

Product screens can change. Follow the verified labels and use the linked vendor sources if your layout differs.

01

Open Storage usage

Sign in with the authorized role and follow Admin Center → Account → Usage → Storage.

Admin CenterAccountUsageStorage
Stay in the read-only summary. Do not download, delete, or open individual records.
Zendesk · original navigation mapStep 1
Open Storage usageExample layout
Search settings and reports
Overview
Storage usageChoose this
Users and access
Original Steady Data illustration—not a product screenshot. Labels and navigation are based on the official vendor documentation linked below.
02

Capture the headline volume

Record data, file, and external-content storage used with each limit or remaining amount.

Storage usageOverview
The dashboard can take up to several days to reflect recent changes.
Zendesk · original navigation mapStep 2
Capture the headline volumeExample layout
Record this figureStorage overviewYour used storage
UsedTotal limit
Original Steady Data illustration—not a product screenshot. Labels and navigation are based on the official vendor documentation linked below.
03

Review the breakdown

Review historical trends, tickets, files, users, and custom objects driving each category.

Storage usageDetails
Aggregate totals are enough for the free valuation. Do not submit raw business records.
Zendesk · original navigation mapStep 3
Review the breakdownExample layout
Compare the largest sources
Email or recordsLargest
Files and attachmentsReview
Shared contentReview
Original Steady Data illustration—not a product screenshot. Labels and navigation are based on the official vendor documentation linked below.
04

Record scope and history

Write down all storage categories, ticket scope, archived-ticket policy, custom-object use, refresh date, and date checked.

Your worksheetZendesk
The dashboard offers historical charts from the point Zendesk began collecting metrics. Archived tickets count; deleted tickets do not.
Zendesk · original navigation mapStep 4
Record scope and historyExample layout
EmailMailbox usage
FilesStorage used
SitesTotal usage
Write down each service separately
Original Steady Data illustration—not a product screenshot. Labels and navigation are based on the official vendor documentation linked below.
Used vs. limit

Record what is used—not just what is available.

Zendesk separates data storage, file storage, and external-content storage. Record current use and limit for each.

Historical coverage

Storage size does not equal record age.

The dashboard offers historical charts from the point Zendesk began collecting metrics. Archived tickets count; deleted tickets do not.

Troubleshooting

Common reasons your screen may differ.

Storage dashboard is unavailable+

Use ticket counts and file inventory and label storage as unavailable.

Custom objects are material+

Record their count separately because they add to data storage.

Later-stage process

Prepare or export data only after authorization.

Zendesk account export

Exports may be disabled by default and can require the account owner to contact Zendesk support.

Permissions and safeguardsObtain owner and admin approval, enable export if required, and define ticket, user, organization, date, and attachment scope.
1. Admin Center2. Account3. Tools4. Reports5. Export

Typical output: JSON, CSV, or XML depending on scope and plan.

Official sources

Verify the latest vendor guidance.

These official pages were used to verify this guide. Vendor interfaces and permissions can change.